Support

Need a hand? Most answers are below. If not, email us and we'll get back to you.

How do I play?

The lucky cat calls a picture every few seconds. Tap it on your card to stamp it. When you have five in a row (across, down or diagonal), tap the big red BINGO! button. Hit it quickly for a Lightning gift. Tap How to play on the start screen for a guided game.

How do I remove the ads?

Tap the gold Remove ads button on the start screen. It's a one-off purchase, and ads are gone for good on all your devices signed in to the same Apple Account (and for your Family Sharing group).

I bought Remove Ads but I'm seeing ads

Open Credits on the start screen and tap Restore Remove Ads. Make sure you're signed in with the Apple Account you bought it with.

How do I change my ad privacy choices?

Tracking: Kitten Bingo doesn't track you, and every ad is non-personalised, so there's nothing to turn off.
UK, EEA and Switzerland: in the app, open Credits › Ad privacy choices.

You see the same number of ads whatever you choose.

How do I turn the Japanese voice off?

Tap the speaker button at the top right of the start screen. The voice and the Kitten Play Room sounds also follow your iPhone's silent switch.

Will I lose my kittens if I delete the app?

Your kittens, treats and prizes are saved only on your device, so deleting the app deletes them. Your iPhone backup includes them, so restoring a backup brings them back.

How can I suggest a charity?

At the end of each year we choose our favourite pet charities to donate to. You can help us choose too. Our goal is to give 10% of ad revenue and 20% of app purchases away every year! Email your favourite pet charity to hello@godaisy.io.

Asking for a refund

Purchases are handled by Apple. You can request a refund at reportaproblem.apple.com.